Contact support
Email support@campvancliff.app. Include the account email, device and operating-system version, app version, screen name, and a short description of what happened and what you expected.
I cannot sign in
Confirm that you are using the email connected to the account. If you recently registered, complete any confirmation email. Never send your password to support.
My trip is missing
Trips are private to accepted members. Open the original invitation while signed into the intended account. If it expired or reached its use limit, ask the planner for a new invitation.
CliffAI voice is not working
Voice is optional. Allow microphone access in device settings, or use text instead. Camp Van Cliff does not require always-on microphone access.
Did CliffAI reserve or charge a campsite?
No. The current release can compare or prepare a campsite proposal but stops before real reservation or payment. Confirm directly with the campground before relying on any reservation status.
Report a Campfire post or member
Use the in-app report control or email support with the trip name, post details, and reason. Do not forward objectionable content more widely than necessary.
Delete my account
Use the in-app account controls or follow the verified web request process at campvancliff.app/account-deletion.
Safety and third parties
Support cannot control campground, PicSpot, Apple, Google, or other third-party accounts. Contact the relevant provider for transactions or content handled entirely by that provider.